Our contact details 

Name: Clinical Marketing Solutions

Address: Regent House, Heaton Lane, Stockport, England, SK4 1BS

Phone Number: 03301 334 005

E-mail: info@clinical-marketing-solutions.com

This Privacy Notice was last updated on 18/02/2025

Overview

Clinical Marketing Solutions Limited (herein after ‘Clinical or ‘We’) collects, stores and processes personal data to provision services on behalf of our customers and webpage users. 

You can find out more information about what personal data is from the ICO at – https://www.ico.org.uk. Essentially it is information which identifies you as a living individual.

We take data privacy very seriously. Clinical is a data controller registered with the ICO. We have a Data Protection Officer overseeing and reporting on compliance and we fully recognise the importance and sensitivity of your personal information. We only collect the minimum personal information that is relevant to processing your enquiry/ies and to protect children from using our sites. If you are under 18 years old or aged over 75 please do not use our sites or submit your personal data to us.

What this notice covers

This privacy policy covers the personally identifiable information about you that Clinical collects when you are using any of our homepages, websites or landing pages; or when you complete then submit an online form. Only when it is appropriate and necessary to your enquiry do we process information about your property in order to ensure we connect the right service provider that precisely fits your home improvement condition(s).

Clinical stores and processes personal data in accordance with all current Data Protection legislation, including the UK GDPR, the Data Protection Act 2018 and the Personal and Electronic Communications Act and all other relevant legislation. e.g., Equalities Act 2010.

We also automatically receive and record information from your browser, including your IP address to prevent fraudulent use of our systems and to protect and validate our customers’ enquiries.

When you fill out one of our forms it is in our legitimate interests to use the information you have provided so we can service your enquiry by:

·         Providing you with a relevant partner who can discuss or negotiate your requirements in more detail.

·         Improving our site for the greater satisfaction of our customers’ browsing experience and goals.

Data Security

All and any information you provide us with is transferred securely, it is encrypted in-flight then stored securely, and when it is no longer needed it is safely and securely destroyed. We have an appropriate policy document in place for processing any sensitive information relating to your property enquiry, e.g. for roof boardings etc.

The type of personal information we collect 

We currently collect and process the following personal information about you to process your enquiry and to match you with the supplier(s) that meets your requirements and to protect against fraud.

·         Name, contact details, data relating to your property for home improvement enquiries, together with any other information or personal data you provide to assist your specific enquiry with us; we also collect the IP addresses, website data, analytical data; and for employee applications we process the minimum personal data necessary for recruiting and safely on-boarding, then managing our staff; full details of which can be found in our staff manual.

How long we keep your personal information (retention period), what we use it for and the legal bases

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing both customer and staff information are as follows –

Where we have a contractual obligation to do so; or a have a legal obligation; or a vital interest (for staff data only), or a legitimate interest or when we have your consent which you can remove at any time by contacting our Data Protection Officer, here: info@clinical-marketing-solutions.com

All of our customer data is processed and stored in the UK and we delete the data by destroying all of it securely (using state of the art methods). We also do this when you: you opt-out or remove your consent.

How we get the personal information and why we have it

All the personal information we process is provided to us directly by you, so we can provision the right service partner that suits your particular circumstances and requirements.

NB: Please note that we provide the data to our data controller service partners, who ultimately control the amount of discount they provide based on your particular circumstances, requirements and requests.

Who we provide your data to.

When you complete an enquiry, you consent to us disclosing your personal information to the following parties: 

[Eco Answers Limited]                                                           Company Number - 07127127

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we will respond within one month.

Opting out and removing consent

If you wish to opt out, please click the opt-out option in our communications or contact us using the information below.

You can remove your consent at any time by contacting us (see below). or using the opt-out button on our communications.

Contact us

If you wish to make a request, or have any concerns or enquiries about your personal information, please contact us first:

By Email – info@clinical-marketing-solutions.com

By Telephone – 03301 335 001

By Writing to us at – DPO, Clinical Marketing Solutions Limited, Regent House, Heaton Lane, Stockport, England, SK4 1BS.

The list below are cookies that help us help you with your enquiry, website and advert platform navigation and to protect our systems against fraud. Please know that most of these are cookies which are present on the advertising platforms you and Clinical use and are not under our control.

Please contact us first for any problems you may have at  info@clinical-marketing-solutions.com  but you can also complain to the ICO if you are unhappy with our solution.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk